Our Policies
IMPORTANT INFORMATION
There is a non-refundable deposit of ¥35,000 at the time of booking. The deposit will count toward your total amount of the tour. The remaining amount will be invoiced to the email used to book the travel and must be paid by credit card no later than one week before your tour date. If not paid, your deposit will be forfeited and your tour date will be offered to another group. If you need to cancel, please contact us so that we can provide the services for another group. Once cancelled, you must pay another deposit for a new reservation.
Our van is not equipped to accommodate wheelchairs. We can accommodate children's car seats but you must bring your own car seat for your children. Children 6 and under should have a booster or car seat. You can find companies in Japan that rent and sell car seats, cribs, and strollers.
Because our company is based in Kyoto, all customers taking one of our Kyoto tours should be staying in Kyoto. This will allow us to visit a full itinerary. If tours are requested outside of Kyoto for Nara or Osaka, you can stay in Kyoto the night before the tour and we can drop you and your luggage at a hotel in the city that you tour for that day. If you have questions about your accommodations and the tour you wish to take, please include them on the booking form or reach out from our contact page before booking.
Our tours are private and you will not be combined with another group.
These tours take a lot of planning and logistics, please plan ahead and schedule ahead to get the best experience.
The Spring time tours between March 15th and April 15th have a premium price but also have the option to start at multiple times which can help to avoid the crowds in the morning and can extend your total tour time to 9 hours. Spring season includes the cherry blossom period which is a high tourist time. Start times can be 7:30am, 8:00am, 8:30am, and 9:00am Tours will be 7 to 9 hours long depending on the start time you choose.
Our tours end by 4:30pm since most attractions also close around 4:00pm.
Pricing for all times of the year are listed on the Tours page of our site.
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Admission and fees at temples, shrines or for additional activities and food are paid by customers.
April 16th - March 14th is the regular season. Start times will be at 9:00am or 9:30am and ending 7 hours later. Tours will be 7 hours long.
Your whole group can not exceed 9 people per day.